Goldcar Reply to Start-Living-in-Spain.com


Firstly, I would like to summarize what is included in the price of every rental vehicle and our optional insurances:

Included in the Price

Unlimited Mileage

CDW (Collision Damage Waiver) without excess. Not covered under the included insurance: tires, wheels, hubcaps, undercarriage, taxi (transportation), towing, interior of car, clutch, replacement keys, 500€ deposit if a replacement vehicle is needed, rear view and side mirrors. Please see more in the Optional Insurances Section.

PAI (Personal Accident Insurance)

Third Party Insurance (TPI)

Vehicle Theft Protection Insurance

VAT (Currently 16%, from July 1, 2010 onwards 18%)

Airport Service Fee

Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be a service charge for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Insurance Package. (Please see the Optional Insurance section for more information.)

Goldcar gives a 3 hour grace period for the drop-off of vehicles without any additional costs to the customers. Therefore, Goldcar permits customers to return their rental vehicles up to 3 hours later then the time stated on the rental contract.

One-way rentals of 7 days or more will be free of charge. Rentals are considered one-way when the drop-off office is different from the office where the Vehicle was collected by the customer. (Please see the Extras and Additional Charges section for more information.)

Optional Insurances

Travelling Outside of Spain

Goldcar vehicles rented in mainland Spain are not allowed to travel outside of the mainland. Also Goldcar vehicles may never travel in the Spanish communities of Ceuta or Melilla.

Customers who pick up their vehicles at our Gerona and Reus offices may travel to France and Andorra. An additional insurance is necessary for these customers. The cost of this additional insurance is 8€ per day of the total rental period, with a maximum charge of 50€.

Customers who pick up their vehicles at our Granada, Sevilla, Málaga, Jerez and Sancti Petri offices may travel to Portugal and Gibraltar. An additional insurance is necessary for these customers. The cost of this additional insurance is 8€ per day of the total rental period, with a maximum charge of 50€.

Travelling to Other Islands

Goldcar vehicles rented at one of our Spanish Island offices are not allowed to travel to any islands other than the island where the rental vehicle was picked-up. The drop-off of these vehicles also must be in same office where the car was collected.

Vehicles collected in the Canary Islands may travel to other Canary Islands as long as the customer contracts the additional insurance for a daily fee of 8€ per day for the total rental period. If the additional insurance is not contracted by the customer then the basic insurance included in every rental will only be valid on the island where the vehicle was collected by the customer.

Vehicles collected at the Mallorca offices also may travel to other Balearic Islands as long as the customer contracts the additional insurance for a daily fee of 8€ per day with a maximum charge of 50€. If the additional insurance is not contracted by the customer then the basic insurance included in every rental will only be valid on the island where the vehicle was collected by the customer.

Wheels and Tires Insurance

The cost of this insurance is:

FROM 1 DAY TO 6 DAYS: 20€FROM 7 DAYS TO 8 DAYS: 24€FROM 9 DAYS TO 28 DAYS: 3€ PER DAY WITH A MAXIMUM CHARGE OF 36€MORE THAN 28 DAYS: 60 €

If the customer declines this insurance, he will be liable for damages caused to windows, tires and wheels. Towing costs or any other expenses are not covered under this insurance. Hubcaps, replacement keys, replacement vehicle deposit, battery, motor, clutch, undercarriage, rear-view and side mirrors and the interior of the car will also not be covered under this insurance.

Relax Insurance

The cost of this insurance is:FROM 1 DAY TO 6 DAYS: 30€FROM 7 DAYS TO 28 DAYS: 5€ PER DAY WITH A MAXIMUM CHARGE OF 60€MORE THAN 28 DAYS: 90€

Relax Insurance Package Covers:FREE 24 hour Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing, Transportation (Taxi), Clutch, Battery, Copy of the key and delivery of the key to closest Goldcar office, and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown.

Not Included in Any Insurance Package

Traffic fines and all costs derived from the use of the incorrect and/or lack of petrol.

Personal effects are not covered. It is recommended having these items covered through personal travel insurance.

If customers load the car with more than the stated capacity or vehicles are taken “off-road” (unpaved roads).

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

If the driver is not shown on the rental contract as the main or additional driver and/or if the driver is driving negligently (for example: speeding, driving on the wrong side of the road, etc.).

As for your questions regarding documentation in the vehicles which can be found in the glove-box of the rental vehicle:

Registration, Insurance Documents, a Technical Data Sheet and a declaración amistosa de accidente de automóvil ( In case of accident or collision, form to fill out) should be in the car when the vehicle is rented. If for any reason these forms are not in the car and the client is fined or incurs any costs due to police action for not having these forms then Goldcar will be responsible for paying/refunding the customer for the costs incurred, as long as the customer keeps all receipts and citations.

A vehicle safety kit (triangles, vests, bulbs) is also required and if for some reason the vehicle does not have these items available they can be solicited at any of our offices, yet a deposit of 30€ is necessary (and will be returned to the client upon retrieval of the items solicited). As we have between 11,000 and 19,000 vehicles in our fleet throughout the year (different depending on seasons), we unfortunately cannot have that many safety kits available, especially since in the past they have not been returned with the vehicle after the rental period ends. This is the main reason why the deposit is necessary.Again, if for any reason these items are not in the car and the client is fined or incurs any costs due to police action for not having these forms then Goldcar will be responsible for paying/refunding the customer for the costs incurred, as long as the customer keeps all receipts and citations.

I hope that this email answers all your questions and that you can now be sure about the Goldcar policies concerning these matters.

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